Why I cannot logon VPN ?

1. Make sure you meet the criteria listed in Q2.

2. Make sure your Internet Explorer is configured to access signed ActiveX. Verify the setting following below menu options in Internet Explorer:

Tools -> Internet Option -> Security -> Custom Level -> Download signed ActiveX controls

3. If you are running Windows XP with Service Pack 1 or 2 applied, make sure the Windows XP has also applied the following hotfix:

Virtual Private Network Hotfix for Windows XP SP2 (KB884020)

4. For other problem, please refer to the troubleshoot guide.